FAQ

You can choose All day rental only for both rental bicycle and scooter.

All day rental is from 8:30am to 5:00pm.

E-bikes cannot be used by two people. 

You can use a single ride only.

Riding with a child or in a baby carrier is not allowed.

We rent only 26-inch electric bicycles.

We do not rent the other type bicycles. 

e.g. children's bicycles, bicycles with child seats, or regular bicycles.

We have height/ weight restrictions on our rentals.

We are unable to rent to any person who falls under any of the following categories.

・e-bike

Height: 145cm or less, 190cm or more

(Inseam: 65cm or less, 100cm or more)

Weight: 100 kg or more

 No one under the age of 8 years old

For safety reasons, we do not allow rentals for those who have no experience riding a bicycle or are unfamiliar with riding.

Considering the customer's safety, ｗhen we judge that it is impossible to drive we may refuse the rental even if you have made a reservation. 

If it rains and winds after the rental, our staff will not be able to come to your location to pick up the e-bike. 

Please be sure to return all rental items by 5:00pm.

Payment will be made on our shop on the day.

We are a cashless payment shop.

Cash payment is not accepted.

If you are using with several guests, please make a payment by one customer of the group.

Please use the following. ▶︎ Credit cards/*Transportation system IC

 PayPay/Wechat/QUICPay/iD/D PAYMENT/RPay

Accepted transportation system IC

ICOCA,Suica,PASMO

SUGOCA,TOICA,manaca

Kitaca,nimoca,Hayakaken

To change the reservation time/date or cancel, please access the reservation confirmation page from the URL provided in the confirmation email before 30minutes of your reservation at the latest.

We are not able to respond to telephone calls.

If you are unable to complete the reservation procedure on the web, please be sure to contact us by e-mail.

Please do not cancel without notice.

If you do not contact us within 30 minutes of your appointment, we will consider it as a cancellation.

For individual reservations: 1-6 guests

The reservation will be automatically cancelled 30 minutes after the reserved time, and the bicycle will be rented to another guest.

For group reservations: 7-12 guests 

If you do not show up on time, your reservation will be automatically cancelled and the bicycle will be rented to another guest.

If you do not show up on time, your reservation will be automatically cancelled and the bicycle will be rented to another guest.

If you are late for the arrival time due to some reasons,

If you are late for your arrival time, please contact us by e-mail and we will try to reschedule your reservation.

Email: setouchi.karen@gmail.com

We accept reservations only during the period when we start accepting reservations.

Please check our Instagram or this page for the start date of accepting reservations.

To change the date or time of your reservation, or to cancel, access the reservation confirmation page from the URL provided in the reservation confirmation e-mail,

Please make sure to do so at least 30 minutes prior to the reserved time.

In the event of a ship cancellation or inclement weather, etc., no cancellation fee will be charged regardless of the reason as long as you contact us as stated above.

If you are unable to change the reservation date or time yourself via the URL, please send an email to setouchi.karen@gmail.com

Please be sure to let us know before you make a reservation, as unauthorized cancellation will cause inconvenience to other customers.

The maximum number of people for a group reservation is 12.

Please choose your reservation time for your visit to our shop, not the arrival time of the boat.

We are located in a 3-minute walk from Teshima Ieura Port, but please make reservations for a time when you are sure to arrive.

If you do not arrive on time, your reservation will be automatically cancelled.

For group or agency reservations, please have the representative make the reservation on the reservation page.

Payment must be made by the representative on the day of the reservation.

You will receive a "Reservation Completion E-mail" after completing the reservation process.

If you do not receive a confirmation e-mail after about 5 minutes, 

it is possible that the reservation process has not been completed.

If your registered e-mail address is a cell phone e-mail address, 

you may not be able to receive the e-mail depending on your reception settings. 

Please add the domain name of this site to your receiving settings.

@resv.jp

If the above does not solve the problem, 

please contact us using the form in the "Contact Us" section or e-mail.